Stomach in knots? No one likes to have the tough conversations but as a manager these are part and parcel of your role. Whether this is a discussion about performance, attitude or even worse personal issues we have some helpful hints on how to deal with even the most difficult situations.
With any communication think, plan and rehearse, it is important to know what you want the outcome of the convseration to be. Tough conversations should not be spur of the moment, always give yourself time to get your emotions in check. Tackling things in the heat of the moment does not solve the situation and can even make things worse.
Know your facts, don’t try and blag it and hope they will back down, situations can become unmanageable if handled incorrectly. You do not want to find yourself in a disciplinary situation.
Why not take a look at our video on how to tackle difficult conversations in the workplace, the ever cool, calm and collected Alistair Williams will take us through real life scenarios and the best way of handling these.
Please click on Video Link